Jamail Hardwoods Privacy Policy & SMS Terms
Last updated: November 2025
Introduction
This Privacy Policy describes how Jamail Hardwoods (“Jamail Hardwoods”, “we”, “us”, or “our”) collects, uses, and protects personal information provided by website visitors, customers, and individuals who communicate with us, including by phone, email, or SMS.
SMS Opt-In & Opt-Out Summary
To receive SMS messages from Jamail Hardwoods, you must provide explicit consent by checking the SMS consent box on our contact form at https://jamailhardwoods.com/contact/. Message frequency varies, but you may receive up to 4 messages per month. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance.
Types of Information We Collect
- Name, email, phone number, and postal/zip code.
- Product interest (for example: hardwood, tile, cladding, moss, wall covering).
- Sample requests, project details, and design information you provide.
- Technical data such as IP address, browser type, device identifiers, and pages visited.
- Cookies and website tracking data.
We generally collect personal information directly from you (for example, when you fill out our contact form, visit our showroom, or communicate with us by email or phone). We may also receive limited information from service providers or publicly available sources (for example, to help verify your address).
SMS Data Collection, Use & Retention
When you opt in to receive SMS messages, we collect your mobile phone number and your consent to receive text messages, along with related details such as the date and time of your consent.
We use this information solely to send you SMS messages related to your relationship with Jamail Hardwoods, including appointment confirmations, order updates, delivery notifications, and general customer service messages.
We retain your mobile number and SMS consent information for as long as you remain subscribed to our SMS program or as required by law. You may unsubscribe at any time by replying STOP to any message, or by contacting us using the details in the Contact Us section below. You may also request deletion of your information, and we will comply where required by law.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, and Jamail Hardwoods is not responsible for these charges.
How We Use Your Information
- To respond to inquiries, provide samples, and process flooring project requests.
- To communicate regarding quotes, orders, appointments, and account updates.
- To send SMS notifications if you have opted in.
- To improve our website performance and customer experience.
- To maintain internal records and manage our relationship with you.
- To protect our business, staff, and customers, including detecting and preventing fraud or abuse.
- To comply with legal and regulatory obligations.
Data Use and Sharing
We use your phone number solely to send you SMS updates related to our services, such as appointment confirmations, order updates, delivery notifications, and customer service messages.
We do not sell or rent your personal information. We do not share your information with third parties for their own marketing purposes. We may share limited information with service providers who perform services on our behalf (such as website hosting, email delivery, or IT security), but only as necessary for them to perform those services and never for their own marketing.
No Data Transfer to External Organizations for SMS
We do not transfer, sell, or share your mobile phone number, SMS consent, or mobile opt-in data with any external organizations for their own marketing purposes. Any information sharing described in this Privacy Policy does not include mobile opt-in data.
Protection Against Unauthorized Data Sharing
- Restricted internal employee access to customer information.
- Encrypted data storage and secure servers where appropriate.
- Internal policies prohibiting exporting or sharing customer data without authorization.
- Security monitoring and audit logs to detect unusual activity.
SMS Opt-In & Message Flow
Contacts opt in on our website contact page at https://jamailhardwoods.com/contact/ by checking a box to agree to receive SMS messages from Jamail Hardwoods.
Types of messages you will receive:
You will receive appointment confirmations, order updates, delivery notifications, and general
customer service messages related to your Jamail Hardwoods projects and orders.
Required disclosures:
Message frequency varies, but you may receive up to 4 messages per month.
Message and data rates may apply.
You can reply HELP for assistance or STOP to unsubscribe at any time.
We confirm that no mobile opt-in info is shared with third parties.
See our privacy policy and terms at
https://jamailhardwoods.com/privacy-policy/
and
https://jamailhardwoods.com/terms-and-conditions/.
SMS Opt-In Notice (for Forms)
By checking the SMS consent box on our contact form, you agree to receive appointment confirmations, order updates, delivery notifications, and general customer service messages via SMS from Jamail Hardwoods at (832) 930-5936. Message frequency varies, but you may receive up to 4 messages per month. Message and data rates may apply. Text HELP for assistance. Text STOP to opt out. Your information will not be shared with third parties.
How We Use SMS Messages
Jamail Hardwoods uses SMS only for account-related updates, including:
- Appointment confirmations and reminders
- Sample request status updates
- Order and delivery updates
- General customer service communication
You may unsubscribe at any time by texting STOP. For assistance, text HELP or contact us at (832) 930-5936 or info@jamailhardwoods.com.
SMS Terms & Conditions
By providing your mobile number and opting in, you agree to receive SMS messages from Jamail Hardwoods at (832) 930-5936.
You will receive appointment confirmations, order updates, delivery notifications, and general customer service messages related to your Jamail Hardwoods projects and orders.
Required Messaging Disclosures
- Message frequency varies, but you may receive up to 4 messages per month.
- Message and data rates may apply.
- Text HELP for assistance.
- Text STOP to unsubscribe at any time.
- We confirm that no mobile opt-in info is shared with third parties.
STOP Message
Jamail Hardwoods: You have been unsubscribed and will no longer receive messages. Text START to re-subscribe.
HELP Message
Jamail Hardwoods: For help, reply to this message or contact us at (832) 930-5936 or info@jamailhardwoods.com.
Sample SMS Messages
These examples match the types of messages you may receive and can be used as sample messages in our SMS campaign registration:
Sample 1:
Jamail Hardwoods: Your sample request has been received. We will notify you when it ships. Text STOP to unsubscribe.
Sample 2:
Jamail Hardwoods: Your appointment is confirmed for 2025. Text STOP to unsubscribe. Text HELP for assistance.
Sample 3:
Jamail Hardwoods: Your order #[number] is ready for pickup/delivery. Text STOP to unsubscribe.
Cookies & Tracking
We use cookies to improve website functionality and analyze traffic. You may disable cookies in your browser, but some features may not work properly.
Your Privacy Rights
- Request access to your personal information.
- Request corrections to inaccurate data.
- Request deletion of your personal data, subject to legal requirements.
- Withdraw SMS consent at any time by texting STOP.
How We Protect Customer Data
We use secure servers, restricted access, encrypted communication, and internal security policies to protect your data. While no system is 100% secure, we follow industry-standard best practices.
Contact Us
If you have questions about this Privacy Policy, your SMS registration, or how we handle your data, please contact us:
Jamail Hardwoods
2643 Colquitt St
Houston, TX 77098
Phone & SMS: (832) 930-5936
Email: info@jamailhardwoods.com
SMS Campaign Description
Jamail Hardwoods is a flooring and curated finishes showroom in Houston, Texas. We use SMS to send account-related updates only, including appointment confirmations, order updates, delivery notifications, and general customer service messages related to customer projects and orders. Message frequency varies, but you may receive up to 4 messages per month. Message and data rates may apply. No mobile opt-in info is shared with third parties.